Help & Documentation
📖 Getting Started
How to Use SafeDraft AI
- Step 1: Paste or type your document text in the input area
- Step 2: Select data fields you want to mask (names, emails, phone numbers, etc.) - Coming soon: Custom field selection
- Step 3: Click "Generate Safe Draft" to process your document
- Step 4: Review and copy the masked version
SafeDraft AI automatically identifies and masks sensitive information while preserving the document's structure and readability.
🔒 Data Masking Features
Automatic Detection
Our AI automatically identifies sensitive information using advanced pattern recognition and natural language processing.
Customizable Masking
Choose which types of data to mask and customize the masking format to suit your needs.
Preserve Format
Maintains document structure, formatting, and readability while protecting sensitive data.
Instant Processing
Get your masked document in seconds with our optimized AI processing pipeline.
📋 Supported Fields
Data Types We Can Mask
Personal Information
- • Email Addresses - Personal and corporate emails
- • Phone Numbers - International formats supported
- • Dates - Various date formats
- • Person Names - Individual names (various formats) *
- • Addresses - Physical addresses and locations *
Business & Financial
- • Amounts - Currency values and numbers
- • ID Numbers - Social security, passports
- • Bank Cards - Credit/debit card numbers
- • Organizations - Company names, institutions *
Technical Information
- • IP Addresses - IPv4 and IPv6 addresses
* Fields marked with asterisk may have lower detection accuracy and are disabled by default.
📊 Text Length & Usage Limits
Text Length Limits
- Maximum Text Length: 10,000 characters per document
- Recommended Length: 1,000-5,000 characters for optimal performance
- Minimum Length: 50 characters (below this, masking may be less accurate)
Usage Limits by Plan
| User Type | Monthly Limit | Features |
|---|---|---|
| Anonymous Users | Limited usage | Basic masking |
| Free Users | Moderate usage | All masking types |
| PRO Users | Unlimited usage | Unlimited features + Priority |
* Usage limits reset automatically on the 1st of each month.
💎 Subscription Plans
Free Plan
Perfect for occasional use
- • All masking types
- • Basic support
- • Standard processing speed
$0/month
PRO Plan
For professionals and teams
- • Priority processing
- • Advanced masking options
- • Email support
- • API access (coming soon)
$29/month
Enterprise
Custom solutions for organizations
- • Custom masking rules
- • On-premise deployment
- • Dedicated support
- • SLA guarantee
Contact for pricing
💳 Billing Management
Paddle Payment System
We use Paddle as our secure payment processor. Paddle is a trusted global payment platform that handles all billing, subscriptions, and payment processing.
Managing Your Subscription
🔗 Manage Subscription Button
Click the "Manage Subscription" button in your account to:
- • View your current subscription status
- • Update payment methods
- • Change subscription plans
- • Cancel your subscription
- • View billing history
- • Download invoices
🔐 Secure Portal Access
The subscription management portal provides secure, passwordless access to your billing information:
- • Single sign-on with your SafeDraft AI account
- • No additional passwords required
- • Encrypted connection to Paddle's secure servers
- • Real-time subscription status updates
⏰ Subscription Timing
- • Subscriptions are billed monthly
- • You can cancel anytime - access continues until period end
- • Downgrades take effect at next billing cycle
- • Upgrades are prorated and take effect immediately
💡 Pro Tip
All subscription management is handled through Paddle's secure customer portal. Paddle is a leading global payment platform trusted by thousands of companies worldwide.
🔐 Security & Compliance:
- • PCI DSS Level 1 compliant payment processing
- • GDPR and SOC 2 Type II certified
- • Encrypted data transmission and storage
- • Global tax and compliance management
🛡️ Security & Privacy
Our Security Commitment
- No Data Storage: We do not store your original documents
- Ephemeral Processing: All data is processed temporarily and deleted immediately
- Encrypted Transmission: All data is encrypted in transit using HTTPS
- GDPR Compliant: Our processes comply with data protection regulations
- Secure Payment Processing: Paddle handles all payment data with PCI DSS compliance
❓ Frequently Asked Questions
Q: Can I get a refund?
A: Yes, we offer a 30-day money-back guarantee for all new subscriptions. Contact our support team for refund requests.
Q: What happens if I exceed my usage limit?
A: You'll be prompted to upgrade to a higher plan or wait until your usage resets on the 1st of the next month.
Q: Can I change my plan anytime?
A: Yes, you can upgrade or cancel your plan anytime through the subscription management portal.
Q: Is my payment information secure?
A: Absolutely. We use Paddle, a PCI DSS compliant payment processor. We never store your payment details on our servers.
Need More Help?
Our support team is here to help you with any questions or issues.
Response time: Within 24 hours (PRO users get priority support)